Certified Scrum Master

Trained to foster resilient scrum teams that produce valuable software. My Certied Scrum Master Accrediation Number is 701477.

Entrepreneurial Studies/Business Development

Certificate program:

• Human capital development
• Strategic business analysis
• Scaling
• Risk mitigation
• Leading through change

B.Sc. in Behavioral Science

Graduated summa cum laude:

• Group dynamics
• Managing resistance to change
• Creating interventions for behavioral change on an individual,team, and org. level
• Neurobiology of resilience and well-being
• Fostering the adoption of healthy practices in communities and organizations

Conflict Management and Mediation

Certificate:

• Organizational and individual conflict analysis
• Third party intervention techniques
• Enhanced de-escalation and communication training
• Information gathering and relational analysis
• Conflict pattern mapping

Advanced Group/Process Facilitation

Training of Trainers Certified:

• Group dynamics and team leadership theory
• Creating high performing cross functional teams
• Fostering safety and leading conflict mitigation to remove team impediments
• Building and leading custom initiatives on the fly to facilitate change
• Behavioral change managment
• Trained to train others in group/team development

Agile Specialization Certificate

3/5 courses completed. Expected completion date: February 2018

SCALING & IMPLEMENTING ORGANIZATIONAL INITIATIVES

Designed, facilitated, and implemented large-scale human capital development change Initiatives across all levels for several companies ranging in size from 400- 10,000+ employees

• 83% reduction workplace assaults/conflict
• 51% reduction absenteeism
• 40.6% reduction customer complaints
• 38% reduction employee sick days
• 29% reduction disciplinary actions
• 18% reduction employee turnover
• 200%+ increase positive customer satisfaction ratings

EXPERT IN CONFLICT TRANSFORMATION & COMMUNICATION

Mediated and transformed entrenched, multi-decade conflict between labor union leaders, members, and corporate management to foster a culture of trust and collaboration

• Shorter labor contract negotiation periods
• Decreased # of union grievances

FACILITATOR/ TEAM PROCESS LEADER

Have facilitated timeboxed group process work for 15,000+ individuals from over 27 countries; groups represented multidisciplinary teams in both corporate, NGO, non-profit, and government sectors. Utilized design thinking, process mapping, and process faciliation to improve team productivity.

BEHAVIORAL BUSINESS ANALYST

Using a hybrid model of organizational pyschology, behavioral science, and business analysis, helping organizations overhaul process/policy effeciency, and implementing cross-functional teams with improved lines of communication to enhance productivity and break down organizational silos.

• Regular collaboration with most business stakeholder levels.
• Conducting Needs Assessments and Cost Benefit Analyses.
• Coached VP's and C-Suite executives on strategic implementation and communication.

PUBLIC SPEAKING/BRAND EVANGELIST

Represented Red Kite Project/clients in multiple forums including radio, podcasts, television (news), print, and public/private engagements, e.g.: Department of State, CHOP, HUFFPO, NBC, CBS, NPR, Wharton School of Business, Association for Higher Education, Intl. Trauma Conference, Apple Inc. speaking to crowds up to 2,000+

CROSS-FUNCTIONAL LEADERSHIP FOR WEBSITE DESIGN

Managed cross-functional teams (3-7 designers/developers) to effectively translate business goals into technical design of the website; led 5 Internal website overhauls and assisted in 2 small external digital web branding projects. Managed product backlog, engaged business stakeholders, and translated expectations/requirements between stakeholders and dev teams. Managed continuous content updates via wordpress and CSS/HTML.

Director of Business Strategy & Outreach

Led & implemented strategic vision for resilience building consulting firm; head of branding and customer engagement, outreach & business development

Behavioral Profiling and Hiring Consultant

• Collaborated with stakeholders in C-suite, human resources, finance, procurement, and labor relations to analyze current hiring and on-boarding practices.
• Generated an industry best practice based "cost/benefit" analysis for implementing change.
• Created a behavioral based hiring profile to identify ideal candidates and mitigate potentially risky hires.
• Created a strategic plan for new hiring and onboarding practices in order to lower absenteeism, turnover, conflict, and errors.

Team Lead & Project Manager

Website design:

• Managed design, content and development of internal corporate websites to improve UX using Flash, HTML, CSS and Wordpress
• Analyzed visitor behavior flow to optimize website layout / design / content for increasing sales based on User Personas (developed based on user analytics and client interviews)
• Wrote, directed, edited, launched and promoted multi-media content to deepen UX and user engagement on site

Change Consultant & Process Facilitator

Facilitated teams of 6-27 through multi-day sprints/workshops to create organizational change, build resilience and agility, taught conflict management skills, removed organizational impediments, enhanced productivity, and increased collaboration amongst stakeholders. Have facilitated process work with over 10,000 participants in team based settings.

Conflict Mediator and Group Facilitator

Facilicitated time-boxed workshops around conflict management and enhanced communication skills. Ran Mediations/negotiations between multiple (often hostile) parties including victims of crimes and the offender of crimes.

Group Faciliation, Training, Coaching

Facilicitated time-boxed workshops around conflict management, enhanced communication skills, and improving productivity with close to 5,000+ participants. Trained participants to facilitate their own "ceremonies." Ran Mediations between multiple (often hostile) parties including victims of crimes and the offender of crimes.